Welcome to Adonis Support Center!
Whether you need help with placing an order, tracking a shipment, handling returns, or managing your account, our dedicated team is here to make your shopping experience smooth and satisfying. For assistance, you can browse our FAQs, chat with a support agent, or contact us via phone or email. We’re committed to resolving your concerns quickly and ensuring you enjoy a seamless experience with our store.
SSS
Popular Questions
When will I receive my refund?
When will I receive my refund?
The refund of the product you cancel may vary depending on your bank. This period may take approximately 1 week.
The refund process of the product you return is as follows;
• After the product reaches the warehouse of adonis center , its compliance with the return conditions is checked within 48 hours at the latest.
• If the product meets the return conditions, your return is approved and your refund will be reflected on your card with which you made the payment within 2-10 business days depending on your bank.
• If the product does not meet the return conditions, it will be sent back to your address.
Note:
• When a refund is made to your bank, an information message is sent to your membership e-mail address. The time it takes for the amount to be reflected on your card/account depends on your bank.
• The time it takes for refunds made to a bank card to be reflected on your account is longer.
• The fee for purchases made in installments is paid to the bank in a single payment, but your bank refunds this amount to your credit card in installments.
Can I change the delivery address or recipient name of my order?
Can I change the delivery address or recipient name of my order?
You can send us your change request by clicking the “Support” button in the “My Account” section. We will share this request with the cargo companies.
When will my order arrive?
When will my order arrive?
• The products you purchase will be delivered within the delivery date range specified on the My Account->My Orders->Order Details page.
• If the product has the “Express Delivery” label, your order will be shipped the latest on the next business day. If the “Today in Cargo” label is on the product, your order will be shipped the same day.
• When the order is out for delivery, you will be notified by the cargo company via SMS.
• After it is shipped, you can follow the shipping stages of your order from the “Where is My Cargo?” link on the My Account->My Orders->Order Details page.
When will I receive my refund?
When will I receive my refund?
The refund of the product you cancel may vary depending on your bank. This period may take approximately 1 week.
The refund process of the product you return is as follows;
• After the product reaches the warehouse of adonis center , its compliance with the return conditions is checked within 48 hours at the latest.
• If the product meets the return conditions, your return is approved and your refund will be reflected on your card with which you made the payment within 2-10 business days depending on your bank.
• If the product does not meet the return conditions, it will be sent back to your address.
Note:
• When a refund is made to your bank, an information message is sent to your membership e-mail address. The time it takes for the amount to be reflected on your card/account depends on your bank.
• The time it takes for refunds made to a bank card to be reflected on your account is longer.
• The fee for purchases made in installments is paid to the bank in a single payment, but your bank refunds this amount to your credit card in installments.
When will I receive my refund?
When will I receive my refund?
The refund of the product you cancel may vary depending on your bank. This period may take approximately 1 week.
The refund process of the product you return is as follows;
• After the product reaches the warehouse of adonis center , its compliance with the return conditions is checked within 48 hours at the latest.
• If the product meets the return conditions, your return is approved and your refund will be reflected on your card with which you made the payment within 2-10 business days depending on your bank.
• If the product does not meet the return conditions, it will be sent back to your address.
Note:
• When a refund is made to your bank, an information message is sent to your membership e-mail address. The time it takes for the amount to be reflected on your card/account depends on your bank.
• The time it takes for refunds made to a bank card to be reflected on your account is longer.
• The fee for purchases made in installments is paid to the bank in a single payment, but your bank refunds this amount to your credit card in installments.
When will I receive my refund?
When will I receive my refund?
The refund of the product you cancel may vary depending on your bank. This period may take approximately 1 week.
The refund process of the product you return is as follows;
• After the product reaches the warehouse of adonis center , its compliance with the return conditions is checked within 48 hours at the latest.
• If the product meets the return conditions, your return is approved and your refund will be reflected on your card with which you made the payment within 2-10 business days depending on your bank.
• If the product does not meet the return conditions, it will be sent back to your address.
Note:
• When a refund is made to your bank, an information message is sent to your membership e-mail address. The time it takes for the amount to be reflected on your card/account depends on your bank.
• The time it takes for refunds made to a bank card to be reflected on your account is longer.
• The fee for purchases made in installments is paid to the bank in a single payment, but your bank refunds this amount to your credit card in installments.
Sipariş verme
Siparişimi iptal edebilir miyim?
Siparişimi iptal edebilir miyim?
Tamamen anlıyoruz, biz de fikrimizi değiştiriyoruz! Keşke yapabilseydik ama bir sipariş verildikten sonra şu anda onu değiştiremiyoruz veya iptal edemiyoruz. Gelecekte bir gün iptal penceresi olmasını umuyoruz.
Ürün(ler) işe yaramazsa, tercih ettiğiniz bir stil ile değiştirdiğinizden veya iade edip paranızı geri aldığınızdan emin olun. Hatırlatma olarak, yurtiçi iade gönderimi ücretsizdir.
Ya biriyle konuşmak istersem?
Ya biriyle konuşmak istersem?
Biz de sizinle konuşmak istiyoruz! Herhangi bir soru, endişe veya geri bildiriminiz varsa bizimle iletişime geçin . 48 saat içinde size geri döneceğimizden emin olabilirsiniz. Ancak, Cuma günleri gönderilen soruların bir sonraki Pazartesi günü, ancak muhtemelen daha erken bir tarihte yanıtlanacağını lütfen unutmayın.
Nakliye
Hangi ülkelere gönderim yapıyorsunuz?
Hangi ülkelere gönderim yapıyorsunuz?
Şu anda Amerika Birleşik Devletleri, Kanada, Avustralya ve Birleşik Krallık'a gönderim yapıyoruz. Farklı bir varış noktasına gönderim hakkında bilgi almak için lütfen bizimle iletişime geçin.
Siparişim ne kadar sürede elime ulaşır?
Siparişim ne kadar sürede elime ulaşır?
Standart gönderim normalde 3-5 gün sürer. Tüm yurt içi siparişlerde ertesi gün gönderim mevcuttur (ek bir ücret karşılığında). Uluslararası gönderim süreleri ürünlere ve varış noktasına bağlıdır (ödeme sırasında tahmin edilir).
İade ve Geri Ödemeler
Ürünü nasıl iade edebilirim?
Ürünü nasıl iade edebilirim?
Ürünler siparişinizi aldıktan sonra 30 gün içinde iade edilmelidir. Ürünler, teslim alındıkları zamanki durumlarında, giyilmemiş/kullanılmamış, etiketleri hala takılı olmalı ve tüm orijinal ambalajlarıyla birlikte iade edilmelidir.
Geri ödememi ne kadar sürede alacağım?
Geri ödememi ne kadar sürede alacağım?
İadeler, ürünü/ürünleri teslim aldığımız tarihten itibaren 7 gün içinde işleme alınır.
FAQs
Frequently asked question
Frequently asked question
Provide an answer to the question here, with as much detail as possible to help your customers.
Category
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).