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Shipping policy


Shipping Policy

Effective Date: 08/08/2025

At Adonis Center, we strive to ensure a smooth and reliable delivery process for all orders placed through our e-commerce platform (https://adonis.center). This Shipping Policy outlines how we process, ship, and deliver products to customers within Turkey and internationally, in compliance with Turkish laws.

1. Shipping Areas

We deliver to:

  1. Domestic Locations: All provinces and districts within Turkey.
  2. International Locations: Select countries based on availability. Details are provided during the checkout process.

If your delivery address falls outside our shipping zones, you will be notified at the time of checkout.

2. Shipping Methods and Costs

2.1 Shipping Carriers

We partner with reputable courier companies (Yurtiçi Kargo, MNG Kargo, Aras Kargo, or DHL for international deliveries) to ensure timely and secure delivery.

2.2 Shipping Costs

  • Domestic Orders:
    • Standard shipping: Free shipping Delivery.

3. Delivery Timeframes

3.1 Domestic Deliveries

  • Standard Delivery: 2-5 business days.

3.2 Delivery Time Guarantees

While we strive to meet the estimated delivery times, delays may occur due to:

  • Natural disasters or force majeure events.
  • Customs clearance for international shipments.
  • Seasonal demand spikes (e.g., holidays or sales).

In such cases, we will inform you promptly and provide updates on your order status.

4. Order Processing

4.1 Order Confirmation (Handling time)

  • Orders are processed within1-2 business days of payment confirmation.
  • You will receive an order confirmation email with details, including an estimated delivery date.

4.2 Tracking Information

Once your order is shipped, a tracking number will be provided via email or SMS, allowing you to monitor the shipment status.

4.3 Cutoff Times

Orders placed after 2:00 PM (GMT+03:00) GMT+03:00 (Istanbul) Time e.g., or on weekends/public holidays will be processed on the next business day.

5. Delivery Attempts

5.1 Failed Deliveries

  • For domestic orders, the courier will make two delivery attempts. If unsuccessful, the package will be held at the courier’s office for 7 days. You can collect it by presenting valid identification.

5.2 Redelivery Fees

If redelivery is required due to incorrect address details provided by the customer, additional shipping charges may apply.

6. Inspection Upon Delivery

6.1 Damaged Packages

  • Under Article 8 of the Regulation on Distance Contracts, you are entitled to inspect the package at the time of delivery.
  • If the package is damaged, refuse delivery and report the issue immediately to the courier and to our customer service team at Phone: +90-2126097070.
  • If you accept a damaged package, document the damage photos and notify us within 7 days to initiate a resolution.

7. Lost or Delayed Shipments

7.1 Domestic Orders

If a domestic shipment is delayed beyond 30 days (the maximum delivery timeframe allowed under Law No. 6502), you have the right to:

  1. Cancel the order and request a refund.
  2. Request reshipment of the product (if available).

 

8. Customer Responsibilities

To ensure successful delivery, you are responsible for:

  • Providing accurate and complete shipping information.
  • Being available to receive the package or ensuring someone else can accept it on your behalf.
  • Notifying us immediately if there are any issues with the address or delivery instructions.

9. Force Majeure

We are not liable for delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters (e.g., earthquakes, floods).
  • Strikes or labor disputes.
  • Government actions or transportation disruptions.

In such cases, we will notify you of the delay and work to resolve the issue promptly.

10. Refunds Policy

Please refer to our Refund Policy  for details on refund eligibility and process

11. Returns Policy 

Please refer to our Return Policy for details on eligibility and procedures for returning shipped items.

12. Dispute Resolution

For disputes related to shipping:

  1. You may first contact our customer support team at info[@]adonis.center.
  2. If unresolved, you may file a complaint with the Consumer Arbitration Committee or pursue legal action in accordance with Law No. 6502.

12. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us:

  •  Email: info[@]adonis.center
  •  Phone: 0212-609-7070
  •  Address: Mercan Kapısı Tiğcılar Hanı Kapalıçarşı No: 9 34120 Fatih/İstanbul Türkiye
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