Return Policy
Effective Date: 27/12/2024
At Adonis Center, your satisfaction is our priority. This Return Policy outlines the conditions, processes, and eligibility criteria for returning products purchased through our e-commerce platform (https://adonis.center), in compliance with Turkish consumer protection laws, including the Law on the Protection of Consumers (Law No. 6502) and the Regulation on Distance Contracts.
1. Eligibility for Returns
1.1 General Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused and in its original condition.
- The product must be returned in its original packaging, along with all included accessories, labels, and manuals.
- A valid proof of purchase (e.g., invoice or receipt) must be provided.
1.2 Ineligible Products
Returns are not accepted for the following items:
- Custom-made or personalized products.
- Perishable goods (e.g., food items).
- Sealed items that are unsealed after delivery and are unsuitable for return due to hygiene or health reasons (e.g., cosmetics, hygiene products).
- Digital content delivered electronically (e.g., software, e-books) once downloaded or accessed.
- Services that have already been performed with the customer’s prior consent.
1.3 Timeframe for Returns
Returns must be initiated within 14 days of receiving the product.
2. How to Initiate a Return
2.1 Notification Process
To initiate a return, contact us through one of the following methods within the 14-day return period:
- Email: info[@]adonis.center
- Phone: +90-2126097070
- Alternatively, you may complete the return request form available on our website or included with your order.
2.2 Shipping the Product
After notifying us, the product must be returned within 10 days. Ensure the product is securely packaged to avoid damage during transit.
3. Return Shipping Costs
- Customer Responsibility: If the return is due to a change of mind, the shipping cost will be borne by the customer.
- Adonis Responsibility: If the return is due to a defect, damage, or incorrect shipment, Adonis Center will cover the return shipping costs.
4. Inspection and Approval of Returns
Once the returned product is received, it will be inspected to ensure it meets the eligibility criteria.
- If approved, the refund or exchange process will be initiated.
- If rejected (e.g., product shows signs of use, missing components, or damage caused by customer negligence), the item will be returned to the customer at their expense.
5. Refund Process
5.1 Refund Timeline
Refunds will be processed within 14 business days after:
- The returned product is received and inspected, or
- Proof of shipment for the returned product is provided (whichever is earlier).
5.2 Refund Method
Refunds will be issued to the original payment method used during the purchase. If this is unavailable, an alternative refund method may be arranged upon mutual agreement.
5.3 Deductions
Refunds may be subject to deductions if:
- The product is damaged due to improper handling.
- Essential components (e.g., labels, manuals, accessories) are missing.
6. Returns for Defective or Incorrect Products
6.1 Reporting Defects
If you receive a defective or incorrect product, notify us within 7 days of receiving the order through:
- Email: info[@]adonis.center
- Phone: +90-2126097070
6.2 Resolution Options
In accordance with Turkish consumer protection laws, you may choose one of the following:
- Free repair of the product.
- Replacement with a new product.
- A proportional discount.
- Full refund.
6.3 Return Shipping Costs for Defective Products
All return shipping costs for defective or incorrect products will be covered by Adonis Center.
7. Conditions for Return Denial
Your return request may be denied under the following circumstances:
- The return is initiated after the 14-day withdrawal period without a valid reason.
- The product is damaged due to improper handling or use by the customer.
- Essential components (e.g., accessories, labels, or manuals) are missing.
8. Legal Notices and Disputes
8.1 Consumer Rights
This Return Policy complies with Law No. 6502 and the Regulation on Distance Contracts, ensuring your rights as a consumer are fully protected.
8.2 Dispute Resolution
If disputes arise:
- You may file a complaint with the Consumer Arbitration Committee for disputes under the monetary thresholds set by law.
- For higher-value disputes, you may pursue legal action through the Consumer Courts.
9. Contact Information
For further assistance or to initiate a return, contact us:
- Email: info[@]adonis.center
- Phone: +90-2126097070
- Address: Unit 9, No: 2, 1066 St, Akevler District, 34513 Esenyurt, Istanbul
- Working Hours: Mon-Fri, 10:00 AM - 6:00 PM