Refund policy
Refund Policy
Effective Date: 08/08/2025
At Adonis Center, we are committed to providing a seamless and transparent shopping experience. This Refund Policy outlines the conditions and processes for refund eligibility, ensuring your rights as a consumer are protected under applicable Turkish laws, including the Law on the Protection of Consumers (Law No. 6502) and the Regulation on Distance Contracts.
1. Refund Eligibility
1.1 General Refund Conditions
- Refunds are applicable for products returned in accordance with our Return Policy.
- Refunds will only be processed for:
- Unused and undamaged products.
- Products returned in their original packaging, with all accessories, labels, and manuals intact.
- Products accompanied by a valid proof of purchase (e.g., invoice).
1.2 Exclusions Refunds are not applicable in the following cases:
- Custom-made or personalized items.
- Perishable goods (e.g., food items).
- Sealed products (e.g., cosmetics, hygiene products) that have been unsealed after delivery.
- Digital content delivered electronically (e.g., software, e-books) if downloaded or accessed.
- Services already rendered in full upon prior agreement.
2. Refund Process
2.1 Timeline for Refunds
- Refunds will be processed within 14 business days of receiving:
- The returned product at our facility, or
- Proof of shipment for the returned product (whichever comes first).
2.2 Refund Methods
Refunds will be issued via the original payment method used during the purchase. If unavailable, an alternative payment method may be arranged upon mutual agreement.
2.3 Refund Deductions
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
- If the returned product is found to be damaged or incomplete due to customer negligence, a deduction may be applied to cover the loss.
3. Refunds for Defective or Incorrect Products
3.1 Reporting Issues
If you receive a defective or incorrect product, notify us within seven (7) days of receiving the order through:
- Email: info[@]adonis.center
- Phone: +90-2126097070
3.2 Resolution Options
Under Turkish consumer protection laws, you have the right to choose one of the following:
- Free repair.
- Product replacement.
- A proportional discount.
- A full refund.
3.3 Shipping Costs for Defective/Incorrect Products
All return shipping costs for defective or incorrect products will be covered by Adonis Center.
4. Refunds for Non-Delivery or Delayed Delivery
4.1 Cancellation Due to Non-Delivery
If your order is not delivered within 30 days (or the agreed delivery timeframe), you may:
- Cancel the order.
- Request a full refund.
4.2 Compensation for Delays
If the delay causes additional damages, you may be entitled to compensation (subject to proof).
5. Refund Denial
Refund requests may be denied under the following conditions:
- The return or refund request is submitted after the 14-day withdrawal period without a valid reason.
- The product is damaged or incomplete due to customer misuse.
- Essential components (e.g., manuals, accessories, labels) are missing.
6. Refund Initiation
To initiate a refund, follow these steps:
- Contact our customer service team through:
- Email: info[@]adonis.center
- Phone: +90-2126097070
- Provide the following details:
- Order number.
- Proof of purchase.
- Reason for the refund request.
- Return the product to the specified address below:
Return Address:
Adonis Center Returns Department
Mercan Kapısı Tiğcılar Hanı Kapalıçarşı No: 9 34120 Fatih/İstanbul Türkiye
Postal Code: 34120
7. Legal Notices and Disputes
7.1 Consumer Rights
This Refund Policy complies with Turkish consumer laws, ensuring your rights are protected under Law No. 6502.
7.2 Dispute Resolution
In case of unresolved disputes:
- File a complaint with the Consumer Arbitration Committee for disputes under the monetary thresholds set by law.
- Pursue legal action through Consumer Courts for higher-value disputes.
8. Contact Us
For questions or assistance with refunds, please contact us:
- Email: info[@]adonis.center
- Phone: +90-2126097070
- Working Hours: Mon-Fri, 10:00 AM - 6:00 PM
We strive to resolve all refund-related inquiries promptly and fairly.