Support Center and FAQs

The refund of the product you cancel may vary depending on your bank. This period may take approximately 1 week.

The refund process of the product you return is as follows;

• After the product reaches the warehouse of adonis center , its compliance with the return conditions is checked within 48 hours at the latest.

• If the product meets the return conditions, your return is approved and your refund will be reflected on your card with which you made the payment within 2-10 business days depending on your bank.

• If the product does not meet the return conditions, it will be sent back to your address.

Note:

• When a refund is made to your bank, an information message is sent to your membership e-mail address. The time it takes for the amount to be reflected on your card/account depends on your bank.

• The time it takes for refunds made to a bank card to be reflected on your account is longer.

• The fee for purchases made in installments is paid to the bank in a single payment, but your bank refunds this amount to your credit card in installments.

You can send us your change request by clicking the “Support” button in the “My Account” section. We will share this request with the cargo companies.

• The products you purchase will be delivered within the delivery date range specified on the My Account->My Orders->Order Details page.

• If the product has the “Express Delivery” label, your order will be shipped the latest on the next business day. If the “Today in Cargo” label is on the product, your order will be shipped the same day.

• When the order is out for delivery, you will be notified by the cargo company via SMS.

• After it is shipped, you can follow the shipping stages of your order from the “Where is My Cargo?” link on the My Account->My Orders->Order Details page.

If you ordered the wrong product or changed your mind, you can easily cancel it before the shipment preparations of your products begin as follows.

By following the steps “My Orders” > “Details/Order Details” > “Order Cancellation”.
By selecting “Cancellation and Return” on the page that opens when you click “Connect to Live Support” from the “Help” step in the “My Account” section.
If your products have started to be prepared for shipment (your invoice has been issued) or if they have been shipped, they cannot be canceled. In this case, you can return the product when you receive it.

TIP:
Refund transactions are completed within 2 business days. When your return is completed and your refund is made to your bank, you will be notified by email.

• If the campaign conditions continue to be met despite the cancellation or return, the campaign will not be canceled.

• If the remaining products in the order after the cancellation or return are not sufficient to meet the campaign conditions, the refund will be made by deducting the discount amount from the campaign for the canceled or returned products.

You can ask your questions regarding the product features by clicking on the Seller Questions section under the product and you can get a response from the seller within 48 hours. You can submit your questions or requests regarding your order from the Ask a Question section in the Order Details. You can get a response from the seller within 3 business days.

Follow the steps "My Account" > "My Orders" > "Details" > "Create Return Shipping Code" and select the product to be returned and the reason for return. If you have purchased more than one of the same product, also select the number of products to be returned.

Select one of the return options suggested for you according to the suitability of the products you want to return.

Make your shipping selection.

Take note of the return shipping code that appears on the screen. You can also access your return shipping code from the My Orders page and the information message sent to your e-mail address.

Put the products with the same return code in the same package with their invoice and make sure the package is intact. Products with different return codes should be given in different packages even if they are given to the same cargo company.

If you do not have an invoice, you can write the following information on a blank piece of paper and put it in the return package and make your return.

Name Surname:

Order No:

Reason for Return:

Deliver your package to the cargo branch or the pick-up point you have chosen within 7 days, depending on the return method you have chosen. If you have chosen the return option from the address, deliver your package to the officer who will come to your address on the appointment day. If you exceed 7 days, you will need to get a new return shipping code.

1- The return period of the product is 15 days after it reaches you.

2- In order for the return to be accepted, the product;

The package must be undamaged and unused
It must be returned with all accessories and the original box.

3-In order for the return of the following products to be accepted, the product's packaging must be unopened, untested, intact and unused.

• Products that are not suitable for health and hygiene (cosmetic and personal care products, perfume, epilator, shaver, headset, underwear products, swimsuit, bikini, etc.)
• Copyable software and programs (DVD, VCD, CD, cassettes, etc.)
• Book and stationery consumables (toner, cartridge, ribbon, etc.)
4- Returns of single-use products and products that deteriorate quickly or have a possible expiration date are not accepted.
5- Products that require installation are excluded from the return scope if they are opened without the authorized service's knowledge.

White goods (refrigerator, dishwasher, washing machine)
Ovens (gas, electric, microwave)
Countertop stoves, extractor fans, irons, fans, heaters, coolers
Television
• If any damage/defect is detected when opening the box of these products, you must have authorized service employees fill out a status report in order to return the product (Make sure the report explains the problem in detail!). You can return the product after receiving this document.
6- The right of withdrawal cannot be used for goods or services that are subject to fluctuations in financial markets and are not under the control of the seller and whose prices change. (gold, silver, etc.)

• You can send your returns FREE of charge using any return method you choose.

• For orders created with the free shipping campaign, if the remaining amount after the return does not meet the campaign conditions, the shipping fee of your delivery may be deducted from the price of the product to be returned.

• Each delivery has its own return code and a package must be prepared with only the products belonging to this return code.

• Even if products belonging to different return codes are sent for return at the same time with the same return method, different packages must be prepared.

• You can see which products the return code you created is for from the order detail page.

You can access your return shipping code:
• From the "My Orders" tab in the "My Account" section on adonis.center and mobile applications
• From the notification message sent to your membership e-mail address after creating a return request.

The refund of the product you canceled may vary depending on your bank. This period may take up to 10 days.

The refund process of the product you returned is as follows;

• After the product reaches the seller, its compliance with the return conditions is checked within 2 business days at the latest.

• If the product complies with the return conditions, your return is approved and your refund will be reflected on your card with which you made the payment within 2-10 days depending on your bank.

• If the product does not comply with the return conditions, it will be sent back to your address.

Note:

• When a refund is made to your bank, an information message is sent to your membership e-mail address. The time it takes for the amount to be reflected on your card/account depends on your bank.

• The time it takes for refunds made to a bank card to be reflected on your account is longer.

• You can view your reference number from the “My Account” > “My Orders” step to check the refund from your bank.

• The fee for purchases made in installments is paid to the bank in a single payment, but your bank refunds this amount to your credit card in installments.

• According to the Distance Sales Agreement, the period for returning a product purchased online or via mobile is 14 days. The 14-day period begins on the day the product is delivered to you.

Note: The return period for products that are missing/defective/wrongly sent is 30 days. You can contact customer service to get a return code.

• If the campaign conditions continue to be met despite the cancellation or return, the campaign will not be canceled.

• If the remaining products in the order after the cancellation or return are not sufficient to meet the campaign conditions, the refund will be made by deducting the discount amount from the campaign for the canceled or returned products.

For individual orders, an invoice is not required during the return process. For corporate orders, you must issue a return invoice on behalf of the seller and upload it to the system during the return code acquisition step.

Note: You can access your invoice by clicking on the View My Invoice button on the Order Details page or by clicking on the "How can I access my invoice?" heading on Adonis Support

You can update the appointment date for your return to be collected from your address from the "Shipping transactions" tab of the tracking link created for your return shipment or by contacting the relevant cargo company.

You can send us your change request by clicking the "Adonis Support" button in the "My Account" section. We will share this request with the cargo companies.

• Standard shipping costs are determined by shipping companies.

• Shipping is free for products with a "free shipping" campaign.

What should I pay attention to during delivery?

Always check your order in the presence of the cargo officer.

• If there is damage to the cargo package or product, you can send the package back with the cargo company without accepting it.

Have the cargo officer record a “Damage Detection Report”.

After signing the cargo delivery receipt, check the content and quantity, and if you decide not to accept the cargo, get a return code from the order screen with the option to create a return cargo code.

Deliver the product/box to the cargo officer with this report and invoice and send it back to adonis.

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If you have a problem while following the steps above, you can contact us from the “Live Help” section at the bottom of our help page and get support.

• Cargo companies deliver to homes except on Sundays.

When your order is delivered to the cargo company, you will receive an information message titled “Adonis.center | Your order has been delivered to the cargo company” and an information SMS from the cargo company.

After this SMS and information message arrive, you can track your cargo:

• From the “Cargo Tracking” link in the information message

• The products you purchase will be delivered within the delivery date range specified on the My Account->My Orders->Order Details page.

• If the product has the “Express Delivery” label, your order will be shipped the latest on the next business day. If the “Today in Cargo” label is on the order, your order will be shipped the same day.

• When the order is out for delivery, you will be notified by the cargo company via SMS.

• After it is shipped, you can track the shipping stages of your order from the “Where is My Cargo?” link on the My Account->My Orders->Order Details page.

• Yes, for products that can be gift wrapped, you can send your gift wrap/note request to the seller within 1 hour after purchasing the product via the mobile application, via the “Make a Gift Wrap” button on the screen that appears after the payment is completed, or by following the My Orders->Order Details->Make a Gift Wrap steps.

• For products that can be gift wrapped, the “Can be gift wrapped” information is displayed on the product detail page.

• We do not have an exchange process due to the limited stock of the products sold.

• You can return the product you have at no cost and re-order the size/number that suits you.

• For returns, follow the steps in the “How can I make a return?” section.

• Check the status of your order from the “My Orders” tab in the “My Account” section on the home page.

• If your order is in the “Shipped” status, it cannot be canceled.

• If your products have started to be prepared for shipment (your invoice has been issued) or have been shipped, it cannot be canceled. In this case, you can return the product when you receive it.

• For returns, follow the steps in the “How can I make a return?” section.

Some of the orders you have created may be automatically canceled and your membership account may be suspended for your security reasons if they are deemed risky by our system or if there are other cancellation reasons. You can also learn the reason for the cancellation of your order from the e-mail sent to your membership e-mail address.

To access your account again, contact us through the communication channel below.

The “support” button in the “My Account” section

• Always open your order in the presence of the cargo officer.

If the package content is missing or incorrect:

Never accept the cargo.

Have the cargo officer draw up a “Damage Assessment Report”.

Send the product/box back to Adonis center with this report and the invoice.

Contact us regarding the situation through the following communication channels.

“Connect to Live Support” in the “My Account” section

• If you did not open the product in the presence of the cargo officer, please send us your request with a detailed description of the situation and a few photos through the above communication channels.

The Expert Customer Consultant will review your request and get back to you as soon as possible.

• Products with a Warranty Certificate are under technical service guarantee and Adonis assurance.

• If you are experiencing a problem within the warranty period, follow the steps below.

Contact the guarantor company on the warranty certificate and send your product to the company for examination.

If you are having trouble reaching the guarantor company, you can get support from the Adonis Customer Service Team.

• Products that will be sent to Adonis Center due to being defective are directed to the supplier company for the necessary examination. The analysis period is 21 business days.

• The procedure to be applied is determined according to the report to be given by the supplier company / authorized service regarding the product.

• If the malfunction / defect in the product is determined as "user error" (dropping, liquid contact, etc.), it is sent back without any action.

• In product-related malfunctions / defects, one of the following 3 alternatives is applied according to the decision of the manufacturer / authorized service.
Repair
Replacement
Refund
User error

TIP:
Do not forget to send the original box, accessories, and all parts of the product along with the defective product.

VAT is included in the sales price of every product sold through Adonis Center.

• If there is damage to the cargo package or product, if the package quantity is incorrect:

After signing the cargo delivery receipt, have the cargo officer prepare a “Status Determination Report”.

If you decide not to accept the cargo after checking the content and quantity, get a return code with the easy return option from the order screen.

Deliver the product/box to the cargo officer with this report and invoice and send it back to Adonis Center.

HINT:

This information is included in the boxes of products that require technical service installation.

You can convey the problem you have with your product that has a malfunction/damage after use to the seller and request it to be supplied. Click to quickly submit your request from Adonis support.

• Adonis is a special shopping site that offers its members exclusive brands at special prices, providing them with a privileged shopping experience.

• Becoming a member of Adonis Center is completely free.

• All products sold through Adonis Center are original products in the product catalog of that brand.

• Adonis has the highest security system (Google Trust Services), and uses an SSL Certificate that ensures the security of the information transmitted with 128 bit encryption.

Yes. You are completely safe.

• Adonis has the highest security system (Google Trust Services), and uses an SSL Certificate that ensures the security of the information transmitted with 128 bit encryption.

• Card information used while shopping on Adonis will not be recorded without your approval and will never be visible to third parties.

Adonis has a very detailed detection and control process regarding the originality of the products. Adonis takes action immediately when it receives a complaint about any suspicious product being sold.

• We work with reputable suppliers and authorized companies that offer the highest quality products.

Products are offered for sale with a warranty document and invoice.

• If you request detailed information, you can contact us through the communication channels below.

• If you request detailed information, you can contact us through the communication channels below. You can reach us through the “support” button in the “support” tab in the “My Account” section.

Yes, We have a Store in the Istanbul, Turkey

• You can access all our products through www.adonis.center, our IOS and Android applications.

• You can access our privacy policy from the link.

• You can access our Information Text on the Law on the Protection of Personal Data No. 6698 from this link.

• Due to procedure, we cannot share the information of our supplier companies.

• To change your password, after logging into the site, you can create a new password using the “User Information” tab in the “My Account” section.

To change your email address, you can update your email address by using the “User Information” tab in the “My Account” section after logging into the site.

On Adonis, our users can share their opinions and experiences about products so that other users can benefit from them. The product is purchased next to the comments made by members who purchased the product. You can see the comments made by users and the average scores of the products in the Product Evaluations section on the product detail page.

If you wish, you can rate the products and share your comments with our other members by clicking on the My Account>My Orders>Details page or the Rate the Product button on the product detail page. If you do not want your name to be visible in the comments you make, you can uncheck the box saying I allow my name to be visible in comments on the page where you write the comment. If you want to edit your comments and scores, you can do so by clicking on the Edit Comment button on the My Orders page.