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Secure Shopping Guide

Safe Shopping & Security Tips

At Adonis, we prioritize your security and are committed to providing a safe shopping experience. To help you safeguard your personal information and online transactions, we’ve outlined essential tips for securing your account, devices, and transactions.


1. Protecting Your Account Information

How do I ensure the security of my account information?

  • Use Unique Passwords: Choose a unique password for each site you visit to prevent unauthorized access.
  • Store Passwords Safely: Avoid keeping passwords openly on devices or in easily accessible locations. Use a reputable password manager for secure storage.
  • Disable “Remember Password” on Public Devices: Uncheck any “remember password” options when accessing your account on shared or public computers.
  • Create Strong Passwords: Ensure passwords are at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and symbols for added strength.
  • Limit Information Shared on Social Media: Avoid posting sensitive information on social platforms that could help unauthorized users guess your security details.
  • Update Passwords Regularly: Change passwords periodically to reduce the risk of unauthorized access.

2. Securing Your Devices

How do I ensure the security of my devices?

  • Use Biometric Security or Strong PINs: Secure your mobile devices with biometric options (like fingerprint or facial recognition) or a strong PIN code.
  • Download Apps from Official Stores: Only download mobile apps from reputable app stores, such as Google Play or the App Store, to avoid malware.
  • Avoid Unnecessary Software: Refrain from installing unnecessary applications, especially those from unverified sources, as they may compromise device security.
  • Disable Hotspot Connections When Not in Use: When finished, disconnect hotspot or Wi-Fi tethering features to protect against unauthorized access.
  • Use Strong Passwords on Computers: Even for home computers, create robust passwords to protect your data.
  • Keep Software and Security Updates Current: Enable automatic updates to ensure you’re using the latest security patches.
  • Maintain an Up-to-Date Browser: Regularly update your web browser to benefit from the latest security enhancements.
  • Install Antivirus Software: Use reliable antivirus software on your computer, and keep it updated to detect and prevent malware.
  • Verify Wi-Fi Network Security: Ensure that your Wi-Fi network is secure with a strong password, and avoid connecting to unknown or untrusted networks.
  • Change Default Modem Passwords: For wireless network modems, replace factory-set passwords with unique, secure credentials.

3. Recognizing and Avoiding Fraudulent Posts

What should I know about fraudulent communications?

  • Avoid Suspicious Emails and SMS: Adonis will never ask for your personal information, credit card details, or passwords through unsolicited emails, SMS, or phone calls. Be wary of messages that claim to be from Adonis but ask for confidential information.
  • Watch Out for Fake Ads and Promises: Fraudulent advertisements or promotions may use Adonis’s name or logo to gain your trust. Only rely on information from official Adonis channels.
  • Protect Your Password: Adonis will never ask for your password, PIN, or passcode over the phone or via email. Do not share your login information with anyone.
  • Be Cautious of Unusual Offers: Avoid interacting with messages that promise deals that seem too good to be true or those that ask for urgent action. These may be phishing attempts.
  • Only Open Trusted Links: Do not open attachments or click on links in messages from unknown sources, as these may contain malware or phishing schemes.

If you suspect a fraudulent message or encounter suspicious activity, please report it immediately to our customer support team at 0212 609 70 70.


4. Identifying Real vs. Fake Emails and Websites

How can I recognize fake emails and websites?

  • Characteristics of Real Emails from Adonis:

    • We will never ask for sensitive information like your password, credit card details, or bank account number via email.
    • Our emails do not contain attachments. If you receive an email claiming to be from Adonis with an attachment, do not open it.
  • Characteristics of Fake Emails:

    • Fake emails often ask for confidential information, urging you to reply with details.
    • They may include attachments, especially ones prompting you to open or install files.
    • Fake emails may use threatening language or create a false sense of urgency.
  • Beware of Fake Websites: Fraudsters may create fake websites mimicking Adonis’s name, logo, or content. Always verify the website URL to ensure it’s genuine.

If you come across a suspicious email or website, please notify us at 0212 609 70 70 so we can investigate.


5. Tips for Transaction Security

What can I do to keep my transactions secure?

  • Verify Secure Connections: Before entering sensitive information, check that the website URL begins with “https://” to ensure a secure connection.
  • Access Our Website Directly: Only visit our site via www.adonis.center to avoid phishing websites.
  • Use 3D Secure for Online Payments: For an added layer of protection, use 3D Secure whenever possible.
  • Download Apps from Trusted Sources: Install mobile applications only from official app stores, such as Google Play or the App Store, to avoid downloading potentially harmful software.
  • Beware of Impersonation: Adonis does not partner, conduct sales, or offer promotions through any other websites.

Reporting Fraud

If you believe you have encountered fraudulent activity—such as fake websites, emails, SMS, or phone calls—please report it to us as soon as possible through one of the following channels:

Customer Support Hotline: 0212 609 7070